At Star Bright Disability Services, we are proud of the service we provide to our clients who have disabilities. We value any feedback, whether it’s compliments, concerns, or suggestions, since it helps us to provide the best possible service.
- Customer Feedback Telephone Line
- Suggestions Forms on the Internet
- My Choice, My Responsibility
- The Complaints Procedure is a set of rules that governs how complaints are handled.
Value for Life
Feedback may include
Compliments: You may want to tell us what we are doing well and things you like about the services /support you receive, so we can continue to do these things and provide feedback to staff.
Suggestions: Your ideas on how we can improve things or do things better can help us to improve our services and ensure they meet your needs and wants.
Complaints: We want to know when you’re not happy about an experience you’ve had with Truecare. A complaint can be about a person, a service or something you have experienced. We will respond to any complaints received within five working days.
